Email Customer Support While Abroad

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I will be in Vietnam for a few months handling a family situation and need someone to keep my customer experience running smoothly. All customer contact currently comes through email, and I cannot afford slow replies or missed follow-ups while I’m away. Scope of work • Monitor the shared inbox during my business hours (I’ll give you access). • Reply to every customer message using the tone, templates, and guidelines I provide. • Follow the conversation until each issue is fully resolved,…

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